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Shipping & Returns

• A flat delivery fee of $8.95 currently applies, per order, at check-out, regardless of the number of printer cartridges purchased which covers the majority of mainland Australia (except Northern Territory where different freight rates and delivery times apply). We only use fast reliable overnight local & low cost air couriers for the bulk of our toner and printer ink cartridge deliveries, with delivery to 90% of Australia next working day when ordered by 2.30pm AEST / AEDT subject to covid and weather conditions or restrictions. We ship from warehouses in Brisbane, Sydney, Melbourne, Perth & Adelaide for prompt delivery. Remote and larger country orders may incur an extra day or two delivery time. Depending on the type of goods purchased, a later cut off time may apply to South & Western Australia customers

• If parcels are not received within two (2) working days, customers are encouraged to make immediate contact so as we may enable commencement of track & trace procedures. We regret to advise that due to increased costs and extended delivery periods, we will no longer be able to send parcels by Australia Post or to Parcel Locker when requested. We have found Couriers less expensive and usually quicker delivery. Orders placed over the weekend or during a public holiday are deemed received the morning of the next working day, e.g. Order Saturday, deemed received Monday, next working day delivery is Tuesday, although it is possible depending on individual state warehouse stock availability, delivery may occur PM Monday.

SHIPPING TIMES UPDATE : Courier deliveries continue at present however the system is coming under strain from coronavirus related issues, we have noticed that some outer metropolitan and satellite city deliveries may take an extra one or two business days than usual for delivery during these unprecedented times. Due to the various Covid lockdowns around Australia combined with varying logistics capacity restraints, there are inconsistent delays with freight currently beyond our control. Please be patient if you are experiencing transport delays. We urge all customers, current and potential to forward plan, do not wait until your printer cartridge near runs out to order during current COVID-19 restrictions.

All prices on this web site are GST Inclusive.

• Where customers change their mind there will be no refund or exchange. Where customers order incorrectly or machine expires prior to delivery of goods, we may at our absolute discretion, agree in writing to take back the goods purchased, less freight cost in sending and less a further amount up to 20% (of the invoiced goods) for initial supply and restocking fee to cover staff costs, and hold such credit on account of future purchases. Special Order items e.g. MICR toner cartridges are sold on an order non-cancellable basis. *It is the purchasers responsibility & commonsense to immediately check all purchases received. We will not entertain claims for shortages or claimed incorrect supply of goods or machine expired beyond fourteen (14) days from remittance. Any goods returned are at the expense of the purchaser. In order for a credit to issue, the purchaser must first obtain a Returns Authorisation Number (R/A Number ) for internal tracking when received. Goods must be returned in unopened, good resalable condition, no markings, packaging tape, labels or hand writing on the products or they will be rejected for credit. “ No Exceptions ”. Goods sent back collect post or collect courier will be refused delivery.

• Courier deliveries < internal or external > are conducted at a cost. Where a customer requests delivery to an address, private or business, and there is no response from the address < this includes doors closed, no previous arrangements or simply a private addressee whom may have been busy at the time> [ out the back, toilet, on phone etc. ] will incur a delay and more likely an additional delivery charge for recalling at the delivery address. It is not our, or external mail or couriers responsibility to ensure purchasers are on site or available at time of delivery.

• Where customers request delivery of goods, knowing they will not be in attendance, yet still request goods be left, this is only done so on the specific request of the customer & on the sole understanding, stated or otherwise, that the risk attaching thereto, is solely the purchasers. Loss, theft, damage or any other material event, is solely the purchasers risk.

• The Competition and Consumer Act 2010 - formerly known as the Trade Practices Act 1974 requires Original Equipment Manufacturers (OEM) to fulfil their warranty obligations on their products unless they can prove that any damage to the product was caused by a factor outside of their control. Should any individual or company representative make any accusations to the contrary and " will not " furnish details in writing explaining the damage that has been caused and how it was caused by a non genuine product, then they do not have the right to make any accusations against the business, supplier or products involved in the situation. The Act prohibits companies stating that customers should only use original products when other products are available that will work in the specified machine. Deceptive Practices : Where it is found that a technician or company representative deliberately makes a false or deceptive statement to a customer that a generic product has caused damage to a customers machine without providing the appropriate evidence and details in a written statement, then the injured party would be entitled to seek damages. Failure to comply with the Act can result in fines of up to $10,000,000 for companies and $500,000 for individuals. Notwithstanding protection provided by the Competition and Consumer Act 2010, AAA Cartridge Recharge warranty policy is : In accordance with our warranty provisions, please ask the service provider to immediately supply :1. The original copy of the service report, signed by an authorised technical service person on the service providers standard report form or letterhead. Such report must clearly specify what components of the printer have failed and stating our supplied product as the sole cause of the damage or failure and specific test prints or other evidence supporting this conclusion. 2. The damaged parts 3. The cartridge/s . 4.The ink bottles sold for testing, if appropriate. Your service provider also has a duty of care to ensure your entitlement to warranty recourse, on the product supplied, is not voided. If the service provider cannot immediately substantiate their allegation as per the above ( 1 to 4 ), it is our opinion in such circumstances, consideration should be given to withholding or negotiating reduced payment for services rendered as your recourse to warranty from the product manufacturer will be denied. Where there is a claim for warranty for a manufacturer genuine product supplied, the customer is first to provide copies of print samples and an email detailing the fault. If the matter cannot be rectified by email or phone call, the customer will be issued a returns authorisation (R/A) number (for tracking) & address to return the goods the manufacturers distributor for warranty assessment.

No warranty claim can proceed without return of the alleged faulty product to the manufacturer. It is the customers responsibility and reasonable cost to return the goods ideally direct to manufacturer, or seller for a warranty claim after being issued an returns authorisation number. If the goods are subsequently found by the manufacturer to have been misused, damaged by another part in the customers machine, installed incorrectly, had reasonable economic enjoyment, modified or tampered with in anyway, warranty will be denied and an invoice issued, if a replacement has already been sent. If the customer does not agree with the manufacturers assessment of warranty denial, the customer has the right to appeal same or seek civil remedy through the courts against the manufacturer.

Requested shipments to the Northern Territory incur higher freight charges as imposed by carriers. Full details of shipping options to the Northern Territory can be viewed at https://www.aaacartridge.com.au/checkout_shipping.php

AAA Cartridge Recharge for cheaper price manufacturer genuine laser printer toner cartridges for all the major brand names. Brother laser printer toner cartridges, Canon laser printer toner cartridges, Fuji Xerox laser printer toner cartridge, Fuji Film laser printer toner cartridges, HP LaserJet toner cartridges, Kyocera laser printer toner cartridges, Lexmark laser printer toner cartridges, Oki laser printer toner cartridges, Ricoh laser printer toner cartridges, Toshiba laser printer toner cartridges.