Information for AAA Cartridge Recharge Site

Products sold by AAA Cartridge Recharge will not damage or void your machine warranty
Apparent product failures can often be resolved by visiting the troubleshooting section of your manual or manufacturers web site. We suggest that in the first instance of a problem with a manufacturer original / genuine e.g. Canon / HP product, you contact the respective manufacturers Customer Care Line where if the issue cannot be resolved, you will be directed to the closest service agent. Brother 02 8875-6000 / Canon 131 383 / Epson 1300 361 054 / HP 131 047 / Lexmark 1300 362 192 / Samsung 1300 362 603. In the case of reconditioned or compatible new products, we also recommend initially trying the troubleshooting sections of your respective manual or machine manufacturers web site, if unable to find a satisfactory solution, please contact AAA Cartridge Recharge direct.
** Freight charge. An $8 freight charge applies to most orders, however, with substantial fuel cost increases, freight companies are now strongly imposing the "volume rule" to freight calculations. We reserve the right to pass on higher freight costs charged to us for large and / or country deliveries. Maximum charge will never exceed $15 per order.
ABN, Personal & Small Business account enquiries especially welcome.
Ink & Toner cartridges are consumable items. All reconditioned or compatible products are guaranteed free from defects for six months from purchase date. Manufacturer original products as per individual manufacturer warranty conditions.
Bulk ink product includes delivery fee. New, Recharged, Reconditioned, MICR & Compatible products add $8 handling and delivery < per order, not per cartridge > as noted at top & bottom of price schedules.
Prices quoted are subject to exchange rate fluctuations. Whilst we endeavour to keep this web site current, purchasers should confirm price at time of enquiry or order.
Courier deliveries < internal or external > are conducted at a cost. Where a customer requests delivery to an address, private or business, and there is no response from the address < this includes doors closed, no previous arrangements or simply a private addresee whom may have been busy at the time> [ out the back, toilet, on phone etc. ] will incur a delay and more likely an additional delivery charge for recalling at the delivery address. It is not our, or external mail or couriers responsibility to ensure purchasers are on site or available at time of delivery.
Trade names, logos or part numbers referred to or shown herein are the property of their respective registered proprietors, usage of same is for customer reference and identification purposes only. Recharged, Reconditioned, MICR, or Compatible New cartridges referred to herein are manufactured or remanufactured, as the case maybe, and sold and guaranteed independently of the original manufacturer. Bulk inks & compatible new ink cartridges are also manufactured and sold independently of the original manufacturer.
National next working day delivery to 85% of Australia for most products, when ordered by 2pm EST Monday to Friday.
The Trade Practices Act requires Original Equipment Manufacturers (OEM's) to fullfil their warranty obligations on their products unless they can prove that any damage to the product was caused by a factor outside of their control. Should any individual or company representative make any accusations to the contrary and " will not " furnish details in writing explaining the damage that has been caused and how it was caused by a non genuine product, then they do not have the right to make any accusations against the business, supplier or products involved in the situation. The Act prohibits companies stating that customers should only use original products when other products are available that will work in the specified machine. Deceptive Practices : Where it is found that a technician or company representative deliberately makes a false or deceptive statement to a customer that a generic product has caused damage to a customers machine without providing the appropriate evidence and details in a written statement, then the injured party would be entitled to seek damages. Failure to comply with the Act can result in fines of up to $10,000,000 for companies and $500,000 for individuals. Notwithstanding protection provided by the Trade Practices Act, AAA Cartridge Recharge warranty policy is : In accordance with our warranty provisions, please ask the service provider to immediately supply :1. The original copy of the service report, signed by an authorised technical serviceperson on the service providers standard report form or letterhead. Such report must clearly specify what components of the printer have failed and stating our supplied product as the sole cause of the damage or failure and specific test prints or other evidence supporting this conclusion. 2. The damaged parts 3. The cartridge/s . 4.The ink bottles sold for testing, if appropriate.Your service provider also has a duty of care to ensure your entitlement to warranty recourse, on the product supplied, is not voided. If the service provider cannot immediately substantiate their allegation as per the above ( 1 to 4 ), it is our opinion in such circumstances, consideration should be given to withholding or negotiating reduced payment for services rendered as your recourse to warranty from the product manufacturer will be denied. Our products will not damage your machine.
Prices quoted on this site are for cash / credit card customers and selected approved fourteen or thirty day from invoice accounts holders. Where an account customer continually abuses the approved account terms with late payment ( i.e. 60 + days ), we reserve the right to charge an increase to quoted prices of 5% to compensate for funding charges incurred by us.
Where customers change their mind, order incorrectly or machine expires prior to delivery of goods, we may at our absolute discretion, agree in writing to take back the goods purchased, less freight costs incurred in sending and a 10% restocking fee.
Many compatible cartridge variations exist for printers, facsimiles and photocopiers. should you be unsure or wish to enquire on your particular equipment, simply phone 1300 301 365 or Email sales@aaacartridge.com.au with the make and model and one of our friendly sales staff we will advise, no obligation, current options and prices for your consideration.
Moving to NZ ? Get your refill ink & toner cartridges from AAA Cartridge Recharge New Zealand.
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